Terms of service

Bookings and prices

Prices shown at booking are fixed for the property size and options you select. If the property is materially different from what was booked (for example an extra bedroom, or heavy soiling not disclosed), we'll agree any change with you before starting work.

Cancellations

You can cancel or reschedule free of charge up to 24 hours before the booked start time. Cancellations with less notice, or if we can't gain access at the agreed time, may be charged at 50% of the booking value.

Payment

Payment is due on completion by cash, card or bank transfer unless you have a business account with monthly invoicing. Invoices are payable within 14 days.

Our guarantee

If you or your letting agent identify a cleaning issue within 72 hours of the clean, tell us and we'll return to re-clean the affected areas free of charge. The guarantee covers cleaning standards, not wear, damage or items that cannot be cleaned without specialist restoration.

Access and safety

Please make sure we can access the property, that water and electricity are on, and that any hazards are pointed out. We may decline work we consider unsafe.

Liability

We hold £2 million public liability insurance. Please report any damage within 24 hours so we can put it right. We're not responsible for pre-existing damage or for items not disclosed as fragile.

Regular cleaning

Regular domestic cleaning has no minimum term. Either side can end it at any time with 7 days' notice.

These terms are governed by the laws of England and Wales. Questions: hello@bookmycleaning.co.uk or 020 8137 0752.